Tribune of César Duran, Executive Search Consultant.
Lately we are experiencing so many changes around us that normality has become a utopian concept. We have become accustomed to experiencing pseudo-apocalyptic events constantly and people have once again reconsidered their priorities in life, observing a clear predominance towards conciliation and mental health ahead of professional career.
This reorganization of priorities has caused phenomena such as the already baptized "great resignation" in the United States. During 2021 there was an average monthly resignation of about 4 million US citizens. This unprecedented fact has aroused the interest of many sociologists and employability experts, who have considered the reason for this resignation, and what is more important or transcendental, what are they giving up?
A recent study carried out by the consulting firm Accenture has revealed that most of those surveyed had resigned due to the relationship they had with their superiors. Specifically for having "a bad boss". A bad relationship with your hierarchical managers usually leads to a feeling of insecurity by not feeling valued, causing demotivation that can lead to harmful emotional effects, such as stress, anxiety, sadness, or even sleep disturbances...
Popular culture has illustrated for us in a caricatured way the relationship between the submissive employee who hates his boss but continues to get up early every day to take up his job, which is what has been happening in recent decades, but now has changed. People have already said enough. They do not want to put up with a suspicious, controlling, arrogant and inaccessible boss... The workers of this new post-pandemic era are looking for a good leader to trust.
And precisely for this reason, in this article we will talk about the 8 characteristics that every good leader must possess to be a benchmark for his team.
1. Humility: It is essential that a leader be humble, with the ability to accept his mistakes and recognize the achievements of his team, without attributing them to himself.
2. Empathy: One of the sins that many managers often commit is to forget that they work with people and that behind each one of them there is a world. There are personal and family situations that can affect the performance of workers, causing them to make mistakes. And even when these situations occur, we must consider that human error exists. We all make mistakes, even the best, and that is why the ability to empathize must be a must in leaders, and they must know how to put themselves in the place of someone who has made a mistake or who is not giving the results that were expected of them, so, instead of condemning, build.
3. Transparency: People long to feel part of a group. A family, a fan of a football team, an urban tribe... or in the case at hand, a company. A good leader must make his employees participate in the situation of the company, the objectives and share results with his teams. You will be surprised how the involvement of your workers increases.
4. Efficiency: One of the things that most frustrates employees is the endless meetings, the circumstances with simple solutions that management seems to want to complicate for no reason. A good leader must be effective and if a 30-minute meeting could have been avoided by email, it is not. Correct time management by the leader will be translated into increased productivity by the entire team.
5. Resolute: There is no better way to gain the trust of your team than by solving problems. The security that a leader transmits when he optimally resolves a delicate situation that has been raised by his team is incalculable. If a leader is resolute, his team ends up assuming that no problem is so big as to prevent them from moving forward, so they will face their challenges with greater courage and security, managing to overcome them without the need for the leader to intervene.
6. Influence: Although it may sound obvious and redundant, influence is a quality that cannot be avoided. A leader has to be influential, he has to know how to command without imposing, make his ideas materialize and his directions are followed because his team believes in them.
7. Assertiveness: Crucial when it comes to transmitting feedback to your employees. The good leader must be assertive. Have the ability to express your thoughts directly, without going off the rails, but in a friendly way and without upsetting your employees. The boss's fights that make your day bitter have ended, to give way to the constructive criticism of the good leader, since with the first ones you get frustrated and with the last ones you strive to improve.
8. Accessibility: All of the above is of no use if your boss is the person you see pass once a day down the hall on the way to his office, in which You have to answer dozens of calls and emails. A good leader must be accessible to his employees without it being impossible to talk to him for 5 minutes about a topic that concerns them, or for that, he has to talk to countless middle managers. Be a close leader.
Once again, the importance of soft skills in the work environment comes to light, being vital to assess personality characteristics and skills related to people orientation in profiles that assume leadership roles. Selecting a person to occupy a key position in the company based solely on their experience and hard skills can be a catastrophic decision that can lead to dire results for the company, due to equipment malfunction and talent drain. It is for this reason that at Saltor Talent we have developed a methodology that we have incorporated into our selection processes, in which great importance is given to the evaluation of the personality and leadership model of managerial profiles, in order to guarantee the fit with the culture of the company and with the different communication styles of the team in charge.
It is time for companies to reorder their priorities and be clear that without good leaders they will end up losing their greatest asset and their greatest competitive advantage in the market: their employees.